We have bought 4 Hyundai vehicles, the last 2 from Bud Clary. Everyone we have dealt with has been friendly, knowledgeable, and very helpful. Will buy again.

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The service department did a fantastic job on the oil change and also discovered a leak in a rear shock. Waiting to hear back on the warranty

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3 hours for an oil change because they "thought i was just dropping off" when I voiced my concern of the 3 hour wait, I was basically rushed out the door. Got to my car looked over the texted paperwork and my low tire warning on the dash was blinking but yet paperwork showed tire pressure was good. Not happy with this experience

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Alex in sales was great to work with. Very helpful explaining the car features, super easy to work with. 5 stars to him!

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I am new to the area. I have been working around auto dealerships for over 34 years. Bud Clary Ford Hyundai is by far the very best I have ever been associated with. Everything they do is transparent and above board.

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Bud Clary has a customer service problem. You can not call and reach an actual human. This is very bad and not acceptable. I feel sorry for the appointment managers. One person was working the whole Hyundai service counter. There is no way he can do the job alone. Bud Clary is not supporting their employees. Bud Clary Longview needs a major change in how they handle customer service.

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Last time they had things pulled off the seats and grown on the floor. Garbage bad off the back of drivers seat and garbage all over the floor. Took hangin storage off back of middle seats and thrown and unzipped on the floor

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All the guys and gals who helped me were all nice and very friendly and were experienced it was great

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I visited the dealer on 2 occasions to test drive a Sonata and a Tucson. Both, very fine vehicles. The sales rep Tristen directed me on a very comprehensive route to test every aspect of the cars and explained in great detail the feature of each vehicle. I never felt under pressure to buy and appreciated the professionalism of the staff.

Kept my car all day. Didn’t fix it. Didn’t call. When I asked them why they said they were busy.

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My service advisor was fired during the middle of my car diagnosis appointment. I was left in the dark like whoever else that day was. Once I was able to get ahold of someone everything was explained to me and I was apologized to. Things happen, people fall through the cracks but I appreciated the transparency and accountability taken. My car was able to be fixed without any further cost to myself too.

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I found the sales people nice and the experience professional, I would recommend this dealership.

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Aaron Bunch the buy center agent is great at what he does. I’ve been trying to sell my car and he called me the next day after I made an inquiry online. He made everything fast and kept it simple for me as well as giving me the best price out of every dealership that I’ve contacted a got appraisals from. Couldn’t recommend anyone better to work with

Very positive experience. Had some mechanical concerns with the car prior to purchase. The salesman (Brandon) and his manager worked with me to make it right and repairs were made so that I could feel that I got a fair deal. They also made sure I got a very fair trade-in for my car. Highly recommend!

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Horrible service. Had to bring my car back for a leak after a simple oil change. I won't go back. They were very pushy and wanted all of this extra work done when I said "No" three different times. I'm not sure if it was because I was female but it was awful. I had a simple oil changed and after I got home I had a puddle of oil in my garage. They never called to say it was ready. It was an awful experience. I also arrived for my 7:30am appointment prepared to wait ... Read More

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DealerRater - Jul 31, 2026

Horrible service. Had to bring my car back for a leak after a simple oil change. I won't go back. They were very pushy and wanted all of this extra work done when I said "No" three different times. I'm not sure if it was because I was female but it was awful. I had a simple oil changed and after I got home I had a puddle of oil in my garage. They never called to say it was ready. It was an awful experience. I also arrived for my 7:30am appointment prepared to wait and they said we don't even have a technician here until at least 8:30am. My car wasn't ready until noon!!!

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Every thing went well except the oil change duration was not reset. Nothing in the owners manual. Had to get on line to get the instructions.

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Never follows through with what is promised. Took my 2026 Santa Fe hybrid in for a rattle in the drivers side dash a couple days after I got it in September of 25 and I’m still taking it in every other week and they have not fixed it. On the last visit they broke my windshield and they side piece. Very poor customer service!

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Burglary, Hyundai service was propped. Their professionalism was exquisite, and they finished the service on my 2025, Hyundai Ella limited before the time frame that they had originally Said it would take.

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As soon as we were looking at the beautiful calligraphy, Ron approached us and introduced himself. Asked us a few questions & next we drove It. . We needed time to consider this purchase. He gave us time. He wasn't pushy & that speaks volumes about a dealership. Friendly, knowledgeable, caring.

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Staff friendly knowledgeable and efficient. Was pleased with the service and how quickly it was accomplished. Thanks!

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Extremely simple to do business with, no pressure sales. Clean and respectful to her wants and needs..

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Thank you great customer service. Easy process. Simple car buying. Andrew is thorough and knowledgeable

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I was in for several services, they couldn't complete the 4 wheel alignment because the equipment was out of service. I was quoted like $229 for the transmission flush over the phone but was charged $355. And there was a tech that seemed upset about something and talked about quitting right in front of me. There was also a very large smudge on the drivers door. People can have a bad day, I understand that.

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I have bought numerous (5+) vehicles from this dealership over the years. Trenton Gregory and Trenten Pedersen represent this dealership very well. They have gone out of their way to make sure I get the vehicle (model) that I really want.

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Charges inflated prices for parts and labor. First quote was incorrect but did get fixed after my objections.

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We arrived for our oil change to learn we were not on the books even though we had an appointment confirmation. Tom worked us in and our service was completed within the timeframe he gave us.

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This dealership is always on top of your vehicle, they are super easy to work with, they don't pressure you, but they will let you know what your vehicle needs if its in your budget at the time. The staff is always very kind and friendly, the mechanics always send me a walk around video inspection of my car everytime I take it in for the required maintenance, which is super cool, because I never get a chance to take a look under my car and inspect it like I should. Bought my car with 5 miles on it and ... Read More

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DealerRater - Jul 21, 2026

This dealership is always on top of your vehicle, they are super easy to work with, they don't pressure you, but they will let you know what your vehicle needs if its in your budget at the time. The staff is always very kind and friendly, the mechanics always send me a walk around video inspection of my car everytime I take it in for the required maintenance, which is super cool, because I never get a chance to take a look under my car and inspect it like I should. Bought my car with 5 miles on it and just hit 42k, and not one issue with my car or the staff members. I actually bought my car from another Hyundai dealership, but would have rather came here to give them my business after dealing with them this entire time.

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They are quick, efficient , and I trust their work. Pleased with their work No matter who the service advisor is they are always pleasant to deal with.

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Poor customer service. Never got a call back from the service department. Wanted questions answered.

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Great experience dealing with Bud Clary Hyundai. Andrew Brock was our salesman. First thought was that he was a newer salesman, but he won us over when he said "I may not know all the questions, but I will find them". Very honest salesman. We had our own financing through a local credit union, and the Bud Clary Financing department helped finalize the application through CUDL. Wife loves the car. Thank you Bud Clary Hyundai.

we brought our Santa fee in for a recall and started having a problem afterwards, Tom the service Mr is working with us to resolve the situation, he couldn't have been nicer very cooperative and respectful.

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I have been very happy with them. Joey and Brenda have great especially Joey. He takes rhe time and i thank you for that.

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I unfortunately would not recommend this dealership. The salesperson seemed to be more focused on selling the car than the customer service being provided. I have bought 4 new vehicles and a new RV in the past 4 yrs and this was by far the worst customer service I’ve received. There was no concern for customer satisfaction but more concern for the sale. We had been emailing back and forth since Thursday of the previous week. We were coming from 5 hrs away and wanted the credit portion done prior to our arrival. Brandon insisted on waiting until Sunday to run credit (... Read More

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DealerRater - Jul 10, 2026

I unfortunately would not recommend this dealership. The salesperson seemed to be more focused on selling the car than the customer service being provided. I have bought 4 new vehicles and a new RV in the past 4 yrs and this was by far the worst customer service I’ve received. There was no concern for customer satisfaction but more concern for the sale. We had been emailing back and forth since Thursday of the previous week. We were coming from 5 hrs away and wanted the credit portion done prior to our arrival. Brandon insisted on waiting until Sunday to run credit (we planned on coming up Monday) but then did not email anything until late that afternoon with little communication when questions arose. By the time he could answer the questions the banks were closed. Monday morning no credit had been ran which delayed us traveling up because I made it clear from the beginning I would not be purchasing the vehicle unless the numbers made sense. It took about three hours for me to get a response from Brandon. He was unable to answer most of my questions because he had another sale to tend to. When we did arrive the car was filthy. Brandon waited until AFTER everything had been signed to take the car to get washed which added an additional 45 minutes to our visit knowing we had to drive five hours home and it was after 5 PM. This could have been done while we were driving up or while we were signing papers with finance but Brandon was too busy watching soccer. He had also said in previous communications that there were no issues with the cars interior, which was inaccurate. On our arrival, there was damage to the seats, including a small hole when we test drove it. There was absolutely no gas in it when we asked Brandon about this he seemed a bit bothered, but agreed to give us only 5 gallons of gas (he stated that should be enough to get you to a gas station). I’ve never been to a dealership that doesn’t make sure the tank is full at sale. The gentleman that helped us with the finance portion of it was great and we really enjoyed him. Brandon also told us we had no choice in the theft protection on the vehicle but the more I talk to others about it the more I am told that may not have been accurate. I wish I could write an exceptional review but unfortunately that was not our experience at this dealership. I would not recommend to anyone.

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My experience was good that was very friendly people to work with, but when I got home with the truck and check the lights, one of the blinkers was burned out and there was a damaged back bumper that will cost me a lot of money too get fix.

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Customer service was very nice. There were lot of problems and xxxx-up is getting the car fixed. But customer service employees were helpful.

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The service agent at the front desk (Brenda?) was amazing. She went above and beyond to make my visit pleasant and ensured I was informed of my options without being pushy.

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The staff is not very well informed very pushy and can never get anything done in a timely manner. They have every excuse in the book. They have been short staffed for the passed 2 years. They do have jobs and charge full price for the service. Will not be going back anytime soon. I would rather take my car to Vancouver than visit this dealership again.

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They worked hard to make a sale that I could mostly afford. They were very courteous to work with.

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I originally brought my previous Hyundai to this dealership for service, and that experience ultimately led me to purchase a brand-new 2026 Hyundai Elantra here. Based on that initial interaction, I had every reason to expect the same level of professionalism after the sale. Unfortunately, my post-sale experience has not met those expectations. Within the first week of ownership, I discovered that the rear parking sensors were not functioning and that some of the exterior trim was already coming loose. While these are relatively minor issues, they are not defects I would expect to encounter on a brand-new vehicle. When I ... Read More

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DealerRater - Jul 1, 2026

I originally brought my previous Hyundai to this dealership for service, and that experience ultimately led me to purchase a brand-new 2026 Hyundai Elantra here. Based on that initial interaction, I had every reason to expect the same level of professionalism after the sale. Unfortunately, my post-sale experience has not met those expectations. Within the first week of ownership, I discovered that the rear parking sensors were not functioning and that some of the exterior trim was already coming loose. While these are relatively minor issues, they are not defects I would expect to encounter on a brand-new vehicle. When I first noticed the issues, I reached out to the salesperson who sold me the vehicle. He made an effort to help, and when I later stopped by the dealership to drop off the second key from my trade-in, several members of the sales team also took the time to assist and point me in the right direction. Ultimately, however, these concerns fell under the responsibility of the service department. When I contacted the service department, I was offered the earliest available appointment, approximately two weeks away. Although I was disappointed by that timeline for warranty-related concerns on a brand-new vehicle, I accepted it. Later that day, the service manager called to explain that there was nothing he could do to move the appointment sooner. Wanting to explore whether there were any other options, I then reached out to the General Sales Manager, who advised that someone from the service department would be contacting me. During that follow-up, I was told there was no appointment associated with my vehicle and that the earliest available opening was now July 30. After asking additional questions, I learned that my original appointment had never been confirmed while I was waiting to hear back from the service manager. As a result, I was left without a scheduled appointment. Rather than accepting another two-week delay caused by an internal communication issue, I contacted the scheduler directly. She was able to secure an appointment for July 14, which I appreciated. However, the resolution came only after I continued advocating for one rather than through the dealership’s normal process. To be clear, every employee I interacted with was courteous and professional, and I appreciate the efforts made by the sales team to assist even though the matter was outside their area of responsibility. My concern is not with any individual employee, but with the dealership’s communication and post-sale processes. Purchasing a new vehicle should inspire confidence that issues identified immediately after delivery will be addressed promptly and that communication between departments will be seamless. Instead, my experience has been marked by inconsistent communication, a breakdown in scheduling, and an unnecessary delay in resolving warranty concerns. I remain hopeful that the dealership will correct these issues and restore my confidence. If that happens, I will gladly update this review. As it stands today, however, the quality of the post-sale experience has not reflected the standard established during the purchase process, and that has been disappointing.

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Super helpful in the purchase of my Palisade. We already owned one so I knew the quality we were getting. Brandon made the sales part fun and provided anything we needed. He was great to work with . Dana handled the finance dept and was great. We would go back to Bud Clary again for any auto purchase needs

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They were very helpful with my purchase but I did a lot of research on the car so I didn’t need to much help

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This is the dealership where I bought the car. I use them for to scheduled maintenance and even fudge to a shorter duration between oil changes. The crew is always friendly and attentive. I drive in and they are right there almost before I can get out of the car. Names escape me but I know the faces well. Most of the time the car comes back just like I left it. Once in awhile I can tell a short person was in it though. LOL It is easy to just run the seat back because unless it is back ... Read More

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DealerRater - Jun 23, 2026

This is the dealership where I bought the car. I use them for to scheduled maintenance and even fudge to a shorter duration between oil changes. The crew is always friendly and attentive. I drive in and they are right there almost before I can get out of the car. Names escape me but I know the faces well. Most of the time the car comes back just like I left it. Once in awhile I can tell a short person was in it though. LOL It is easy to just run the seat back because unless it is back it is impossible for me to even get in. I make my appointments by walking in to the counter, just like the old days (over 50 years now). When I'm at the dealership I walk over to the other showroom to see what other "junk" is being foisted on the folks. LOL I can even walk over to a competitor dealership and check out their "junk". It has been fun cruising showrooms and lots for over 60 years. Keep it up crew!

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The dealership has improved in my view. The service is better and I can count on the work being done in a timely manner.

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Jon and Andrew were great. No pressure. Very knowledgeable. Fun to work with to pick out our vehiclt

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Jeff was amazing and helped me out significantly, very fast too. Thank you so much jeff!

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I’m very happy with the work that was done. Customer service was exceptional. They made sure my wait was comfortable. Offered me coffee, donuts, and checked on me regularly. They also offered me a shuttle which I declined. They got my car in as soon as I got there and kept me updated. Very pleased!

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We originally located our car on CarFax. Audrey, our sales representative, was able to immediately show it to us. We test drove it and a couple of other cars. Our first choice ended up being our final choice. I particularly liked the business manager Marshall. He explained the paperwork and did not pressure us to add on optional services. The only negative thing I have to say is the gas tank was only about a quarter full. When I questioned that, Audrey told me that only new cars were sold with a full tank. That cost saving measure definitely left ... Read More

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DealerRater - Jun 14, 2026

We originally located our car on CarFax. Audrey, our sales representative, was able to immediately show it to us. We test drove it and a couple of other cars. Our first choice ended up being our final choice. I particularly liked the business manager Marshall. He explained the paperwork and did not pressure us to add on optional services. The only negative thing I have to say is the gas tank was only about a quarter full. When I questioned that, Audrey told me that only new cars were sold with a full tank. That cost saving measure definitely left a bad impression. In all other areas, I would recommend this dealership.

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Absolutely wonderful work ethics always pleased with the services they provide Sincerely Rebecca thank you

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Sales department decent. Service department needs to do better with their communication skills to the client

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Took the car in when I got there offered me coffee and water got It done in great time. Definitely, come back.

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Well pleased with the service department. They had my car serviced in an hour and explained everything to me. Great job.

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In the last couple of months we had been disappointed with customer service. However our most recent experience with Hyundai Service at Bud Clary was pleasant, and the work was done well.

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can't rate scams when you tell me i need new spark plugs but didn't know i had changed them a week prier. think they didn't look, or tell me my wheel or tire Sencers were aftermarket, but bud clary is the only one rotating my tires, again didn't look, probably why people don't trust dealerships that's all i have to say

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I felt at ease and not pushed into buying the car I first looked at. The sells person was understanding and easy to talk to. I am older and do not understand hybrid cars. He suggested I look at something else to compare the cars with no pressure to buy either. I ran the poor guy all over the lot! but he was verry nice about it.

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Excellent staff and service. The team was very responsive, had great communication, and demonstrated a strong customer centric approach.

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We received outstanding customer service from knowledgeable staff who ensured we left with the price we wanted and a smile on ours faces. THANK YOU Brandon!

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Slow, we averaged 4 hours for 3 oil changes we bought. Incomplete inspections , they went for the usual air filter needs replacement stuff, but missed the headlight that was out and reported it good...stuff like that.

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Ron at Bud Clary Hyundai was hands down the BEST salesman I have ever had the pleasure of working with. He was incredibly knowledgeable, very straightforward, and a pleasure to deal with. I went to Bud Clary knowing the car that I was interested in and Ron knew every detail about the car, inside and out. There was no question left unanswered. I would recommend Ron to anyone!

Couldn't ask for a better process. I contacted them online, short notice and was quite upfront with what I wanted to pay. From that point we were on the phone within minutes. Audrey and Tyler make a great team. They were able to communicate well with me even though I've got weird work hours and it was short notice. They sent me the proposal and made adjustments at my request easily. All over text and the phone. Then, when we showed up the next morning, everything was ready to go, no surprises, exactly the deal we'd agreed ... Read More

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Google - May 31, 2026

Couldn't ask for a better process. I contacted them online, short notice and was quite upfront with what I wanted to pay. From that point we were on the phone within minutes. Audrey and Tyler make a great team. They were able to communicate well with me even though I've got weird work hours and it was short notice. They sent me the proposal and made adjustments at my request easily. All over text and the phone. Then, when we showed up the next morning, everything was ready to go, no surprises, exactly the deal we'd agreed on over the phone. I genuinely enjoyed how accommodating they made us feel, and if you've got kids running all over, they don't make it's a big deal at all. They were able to get us right on through with the distraction of kids and all in less than 2 hours. Overall, Audrey and Tyler get a 5/5 for their service, I'd give Audrey a 6 of I could. She definitely went way out of her way to help us out. The administration of the dealer a solid 5/5. Priced well, negotiated well, transparent about what they could do, and very up front and honest. You won't get any surprises buying a car here. Usually the finance team feels like a pack of hungry lawyers who want as much money as possible.. That's not the case here. Just real people who really want to help you out. Lastly, as I've rated other dealers on whether I'd buy a car there in a hurry.. Most dealers that answer is no. Here, I would highly recommend buying a car if you are in a hurry. Most dealers will take advantage of your hurry and kill you with add ons they can't remove after agreeing to a price lower than they'd ever let you pay. Not Bud Clary. 100% honest and transparent from start to finish. If you're considering driving from Portland/Vancouver, it is definitely worth buying here over any dealer local to the metro area. Good job guys. I'm glad to have purchased a car here. Only the 2nd car purchase of 9 I can say that about.

Had a good experience buying a new car from Bud Clarey. They were very professional.

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Brandon was great to work with. I wanted a straight-forward interaction with a fair price. He provided both. He is an extremely nice person as well.

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As always, staff is helpful and friendly Brenda always makes things easier.and my truck is thoroughly checked and results communicated clearly.

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Ron, our salesman was wonderful. He was not pushy and did not make us feel like we had to buy the car. It was nice to work with somebody so understanding.

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The fact that they couldn’t figure out what was wrong with my car and still wanted to charge me a diagnostic fee is absurd. I bought this car in full, and of course the check engine light comes on as soon as the 3 month warranty ends. And they have no idea why my check engine light keeps coming on? Isn’t this their specialty?

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They got our Santa Fe in quickly for its 60,000 mile service. Great customer service very professional and fixed a cv joint under warranty they had found while doing our service

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Awesome people and awesome great work. Have total confidence in the work that is being preformed on my vehicle. Will definitely go back to them with any future needs.

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This service center takes good care of its customers! Appointments are easy to get. The staff are knowledgeable and friendly. They are honest about what needs attention now and what can wait. Brenda is the bomb! The waiting area is clean and comfortable.

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Everybody that I came into contact with at Bud Clary was friendly, funny, courteous, pleasant to deal with, had patience, and always professional. Those people are Brenda, Ron ( who sold me my new car ), Marshall, and Clint. I truly enjoyed the experience.

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The service and service center representatives were top notch. I Would definitely recommend Bud Clary to friends.

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Always been great to work with they follow threw on what they promise. Been a pleasure.

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Always on point and on time getting my car back. Great customer service from the service people.

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Great new car buying experience. All three gentlemen(Trenton, Tyler, and Marshall) were a pleasure to work with.

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Thank you so much, Brandon! I really appreciate your time. I enjoyed my experience buying a car from you. I would recommend your professional and informed service to anyone.

Excellent service, friendly staff and pleasant waiting area.. Service was done promptly.so wait time was minimal its everything that I would hope for from a dealership.

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The sales team worked hard to get me the deal on the car that I wanted. Could not be happier with the outcome.

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Bud Clay made the buying process a breeze, Trenten was helpful, attentive and just plain kind.

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Trenten and Jake were awesome to work with! Trenten was friendly and knowledgeable about the car we were interested in.

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Jeff Deetz made sure our oil was changed expeditiously, as we live out of town, and were waiting at the dealership. He came to check on us several times during the wait, keeping us informed of the technicians' progress. At the end of the service, he walked us out to our vehicle, removing the seat and floor protection for us.

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The work was done while I waited and was done quickly. Great customer service. Thank you.

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Very friendly, very prompt service department. Easy and quick to schedule. Better than most. Communication was very good.

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The service department here is one of the worst I have ever dealt with. Just bad experiences time and time again. Scratches in my paint, grease on the interior, gum stuck in the carpet. They called me had me bring the car in for a recall, kept it all day, then called me to say they didn't have parts. The people at the counter are nice enough, but they have problems in the shop.

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Do yourself a favor bye from Bud Cleary? Our salesman, John was amazing, we got our 2026, Hyundai elantra hybrid great car

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The team at Bud Clary was great. I was looking for a new Hyundai Palaside Caligraphy Hybrid in two specific colors that are pretty hard to come by but they went to work and managed to locate one in Auburn and went and got it and had it the next day! They gave me a great price on my trade in and were wonderful to work with.

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Excellent customer service! Prompt on-time delivery! Great explanation of services provided. Very good communications.

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Wonderful communication and service! From start to finish, I felt taken care of! Thank you!

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I didn’t have to wait to long and the tech who worked on my car was wonderful

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I appreciated not having to wait to drop off my car, then getting an update and speedy service.

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Found the staff to be friendly and professional. Warranty work was done in a timely manner.

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Brenda was so awesome. I had broken down on the freeway in the dark while raining. I had the car towed to Bud Clary and Brenda got right on it. She managed the warranty paperwork and kept me updated along the way. She even got me a ride to the train station since I live 4 hours away. Brenda treated me as a person, not a number. I am considering driving that 4 hours for my next new car because of her.

Ron and Alex were wonderful, Knowledgeable and went above and beyond.

Jeff took care of my service from the time I arrived until my Nissan's oil change was complete. He was friendly, answered my questions and walked me to my car to remove the paper mats before I entered the driver's seat. A nice service professional! I would give a rating of ten.

My car was ready for pickup the morning after the parts showed up. Sooo quick, and Joey's communication was on point from start to finish.

Brenda at Bud Clary service department was so helpful and accommodating. They got the work done on my car in record time. They did an inspection and let me know what else needed done. I appreciate them. Thank you, Kim

I had my check engine light come on and I pulled in to Bud Clary Hyundai service department to see if they could help me. They were welcoming and the service rep Brenda was very helpful. They fixed my car by the end of the day and while it was not cheap it was much less than I thought it would be. I will be going back whenever I need more service. They stayed in touch with me during the day so I knew exactly when to get the car. I so appreciate all that they did. Thank you Brenda!

Brenda was awesome today! Super friendly and super informative on questions I had about my service and just questions I had in general! Best Customer Service I have experienced there so far! Also Jeff, the guy who was working on my car was awesome as well! He sent me a short video of a walk through he was doing on my 25' Sonata N Line, brakes, tires, fluid and the whole undercarriage of my car, and he even took the time out to resolve my Blue Link issues I had been having since December, it wasn't working and showing my ... Read More

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Google - Feb 13, 2026

Brenda was awesome today! Super friendly and super informative on questions I had about my service and just questions I had in general! Best Customer Service I have experienced there so far! Also Jeff, the guy who was working on my car was awesome as well! He sent me a short video of a walk through he was doing on my 25' Sonata N Line, brakes, tires, fluid and the whole undercarriage of my car, and he even took the time out to resolve my Blue Link issues I had been having since December, it wasn't working and showing my car was in Clatskanie and driving, when it was clearly parked at home, lol. That was the icing on the cake for me! Thank you for hiring quality!

super great experience! travis was the best, so helpful and i’m obsessed with the car i picked out :)